At IgoraFit, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be clean and free from any signs of use.
- Be returned in the original packaging, including all accessories and components.
- Be accompanied by proof of purchase.
Returns that do not meet these requirements may not be accepted.
Hygiene & Safety
Our orthopedic sensory mats are products intended for personal use.
For hygiene and safety reasons, we cannot accept returns of products that:
- Have been used or show signs of wear.
- Have been damaged after delivery.
- Are missing parts or original packaging.
- Have been altered in any way.
If your product arrives damaged or defective, please contact us immediately.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the product and packaging.
After reviewing your request, we will arrange a replacement or issue a full refund where appropriate.
How to Request a Return
Before returning any item, please contact our customer support team.
Include:
- Your order number.
- The product you wish to return.
- The reason for your return request.
Once your request has been approved, we will provide detailed return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error or the product is defective.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
Refunds
Once we receive and inspect your returned product, we will notify you of the status of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our mistake.
Exchanges
We replace products only if they are defective or damaged.
If you need to exchange your product for the same item, please contact our customer support team.
Order Cancellations
Orders may be cancelled only before they have been processed for shipment.
If your order has already been shipped, you may request a return after delivery in accordance with this policy.
Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us through the Contact page on our website.
Our team will be happy to assist you and resolve your request as quickly as possible.
Policy Updates
IgoraFit reserves the right to modify or update this Refund & Returns Policy at any time. Any changes become effective immediately upon publication on this page.
